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We purchased Desktop Pro but are currently using Desktop Pro My backup and restore isn't working. What are my options? I ready I could restore to version then to then to but that seems like a lot of trouble and I have not been able to locate the and versions for this purpose.
Hi there Volunteer50 and junecochran. I know you're going to love the latest version of QuickBooks Desktop. Versions of QuickBooks Desktop before are no longer supported, so I can't point you in the direction of a free trial of QuickBooks Desktop for Canada.
You can get in touch by contacting the QuickBooks Desktop support team so they can get things started or by using this chat service to communicate directly with Data Services. Contact us in private should you need those trial codes. I am also in need of the Pro version! I have tried several versions of the software but I am unable to restore the back up copy I have of I tried , , and !
I have also tried File Doctor to repair the file but it tells me my password is incorrect but I know it is not. Any suggestions? Once I get the file restored, I plan to bring up to a current version but without a successful restoration on any version of QBDT, I am at a loss. You can click the screen name.
Then click the Send a message button on its profile. You can check the direct message or reply from other Community members by clicking on your profile. Also, you can search on the internet to check if there's an available installer or copy of it. If the hurdle persists, you can message our Intuit Data Services team to help you restore the file and back to business.
If there's anything else you need to know, feel free to put a comment here. The Community is always here to help. Take care, and enjoy the rest of the day! I have tried doing as suggested but I started with , then then and finally I own all of these licenses so I thought I would go there first.
I was able to install all of the software on my Windows 10 platform but when it comes to restoring the file, I am unable in ANY version. It allows me to open the file but then I have to update it to the latest version so I hit YES and it runs for a long time and finally stops and I get the message that my file was NOT restored. I have also tried File Doctor but it tells me the password is incorrect.
There is only 1 password for the file and of course I tried a few times to be sure I was entering it correctly. Thanks for getting back to us and providing an update, BBCarrie. Since the issue persists after performing some troubleshooting steps to resolve the issue, I recommend contacting our Customer Care Team. They'll initiate a screen sharing session to take a closer look and further isolate this issue.
You can refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support. You may also reach out to our Intuit Data Services to help you restoring your file. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance.
Have a nice day. I have a customer that needs me to reinstall QB , but we aren't sure where the installation media is. Would you be able to help? We were unable to validate the license number provided. Please check the entered license number for errors. If you are unable to locate your license number you can search for it here. Please enter your digit license number in the format: xxxx xxxx xxxx xxx.
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