Inspiration games

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Gerard Verschuuren Human geneticist, author. Aesthetically pleasing. Good concept. My 3 boys 7, 5, 2 like to look at all the cards and pick out their Guardians. They find it fun. Husband and I find it a little boring. You could tie it in with key contact centre targets and reward all those who complete the challenge. An example challenge could be learning the phonetic alphabet.

A Virtual Quiz — Include questions that test contact centre and general knowledge — to create a fun experience, mixed in with some key learnings. Learning Something New — Coach your agents a new skill at the start of the week and ask them to try it out on a call. Then get them to pinpoint a call in which they demonstrate that skill. Listen to the recording, if you agree, they win a small prize. These motivational games can all be great for encouraging remote workers to keep learning.

But sometimes all they want is a bit of fun. These have been sent in to us by our readers. Game of Phones — To play this game, we set weekly photo challenges that we all judge and pick winners for each week, playing for points. When we all come together for an event, the winning team named after a family from Game of Thrones will win a prize!

Scavenger Hunts — Scavenger hunts have proven popular where you divide people into teams and they have to find items from their homes — e. These motivational games have been sent in by contact centre professionals and have all proven to be successful when deployed in the contact centre. You could buy a reasonably priced spinning prize wheel, or make your own. There is space for about 14 prizes on the wheel, which you could vary from week to week. For more ideas of incentives for the winners of your motivational games, read our article: How to Make the Most of Your Staff Incentives — With Examples.

As mentioned previously when we referred to the scavenger hunt, you can recreate well-known games to fit the call centre dynamic. This allow agents to automatically link the office with activities that have fun connotations. To edit and print this call centre bingo card template, click here!

One such well-known game is call centre bingo, and a template example of this motivational game can be found above. To play this game, every agent gets a card and crosses thing off as they hit each target. The first to get a line, then a full house, wins. Associating occasions that often bring excitement, enthusiasm and happiness with the contact centre can spread positivity, and bringing games into this equation can further boost morale and motivation. In this motivational game, agents are awarded hearts when they achieve their call targets….

In this motivational game, agents are awarded hearts when they achieve their call targets, double hearts where they exceed and are awarded Ace of Hearts where they have done something exceptional. This motivation game can also work well for occasions like Christmas, Easter and Halloween — in addition to major sporting events. Bring some of that happy spirit that comes with these events into the contact centre through motivational games like these! See what other motivation games you can play during the World Cup , Olympic Games and the 6 Nations by clicking on the relevant link.

Whilst motivational games are important, so is agent performance, and that is why many of these suggestions align the two. This example, sent in by Laura another of our readers , is no different.